About Us
REACH OPERATIONS CONSULTING, LLC provides expertise optimizing the integration of staffing, technology, infrastructure, materials and financial resources to deliver maximum business value.
Our experts possess decades of experience with industry leading organizations leveraging disciplined process analysis, visual simulation modeling and project management skills that accomplished business objectives.
Let our team support your efforts to deliver exceptional customer and employee experiences with operational excellence.
Our Services
Delivering efficient business process transformation and operational excellence!
Reach Operations Consulting
Contact us and find how our services can benefit your company.
+1 (407) 301-0764
Projects
Advancing Performance
Capacity Planning with
Visual Simulation
Developed a simulation model that allowed the assessment of multiple operational scenarios to determine the optimal solution that maximized port throughput and efficiency of crude oil dispatch.
Staffing and Service
Level Analysis
Identified the number and type of calls received daily by the inbound call center. Utilized the daily and hourly distribution data to determine the optimum staffing requirements to deliver world class customer support while minimizing expense.
Proccess Transformation
Optimized workflow between employees and developed role specific productivity targets. This streamlining allowed the organization to generate incremental customer interactions and redirect labor savings to accomplish higher value tasks.
Technology Integration
Implemented Salesforce customer relationship management platform by transforming business processes across 600+ marketing locations and documenting technical requirements. Conducted user experience and system interface testing which optimized adoption and resulted in labor expense reduction.